Depending upon where you live, you can expect to receive your products within 21 days from our supplier. This is not a definite timeframe but a guide only. In some cases, products may take a little longer to process by our supplier. Please wait until after the expected delivery timeframe before contacting us. 

Our Returns  and Refunds Policy is clearly outlined on this website. Please read carefully. We will only allow returns and refunds on defective goods. We will not refund for a change of mind or for damage in the postal delivery process. 

Be careful to ensure that your shipping address is correct before placing your order. This address cannot be changed after you have placed the order. We will not be responsible for items not delivered or lost due to an incorrect shipping address. 

You will receive a tracking number from the respective suppliers for the items you have ordered. Our system will receive updates from the suppliers as they process your order. 

For customer support, please refer to our policies in the first instance. Our customer help and FAQ section covers answers to our most common queries. If you do not find your answer there, please contact us. 

We ship to most major countries, including the UK, Canada, Europe, USA, Asia and Oceania. 

If you have ordered all of your products from the same supplier, they should come in one package. However, if your order contains products from different suppliers, they will come in separate packages as each supplier is responsible for completing their part of the order.