Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are delivered to you direct from the product supplier. Goods can take up to 21 days from time of order placement. In some cases, it can take longer than that timeframe. In the first instance, contact the product supplier for any queries.
An account is created when you first place an order with us. Once you have an account, you can simply log in to purchase products from us.
Ensure that your shipping address is correct before placing your order. Address information CANNOT be changed after your order is placed.
Tracking information will be provided to you by the product supplier. Use the information they provide to check the status of your package.
We do not hold your credit card information. We pass your credit card information to our payment processor to validate and complete the transaction. no credit card information is held on our systems.
Sales tax. GST or VAT is calculated based upon your shipping address and country of destination. We are obligated to apply this tax and pass it onto the government. Where there is no arrangement, the courier may withhold the package delivery until any government taxes have been paid.
We ship to most countries, including the USA, Canada, Europe, UK, Asia and Oceania.
Your items are shipped direct from the supplier, not from us. If the items are from the same supplier, they should arrive in the one package. However, if your order contains items from different suppliers, they will arrive in different packages.
If you need to swap an item
Returns and Exchanges
For information on our Returns policy, refer to the Refunds & Returns Policy section on our website
Contact your product supplier immediately as they are responsible for ensuring that you receive the product you ordered. We send your details to the supplier who ships the product to you.
Contact the supplier of the product who shipped the order to you. They can advise you what to do next according to their policies on damaged goods.
Send your authorized returned product to the supplier directly. Do NOT send the product to us as we cannot do anything to help with damaged products.
Check out our Customer Help, policies sections or the FAQ for information. If you cannot find an answer to your question, please complete the form on the Contact Us page.
Check your shipping address is correct before placing your order. We cannot change the shipping address once your order has been submitted. We are not responsible for any losses you incur as a result of providing us with incorrect information.
NO. You cannot change or cancel an order after you have submitted it and paid for it.
It depends of the product supplier allow pre-orders. Each supplier has different policies around this so you will need to check with them directly.