Effective Date: 30 August 2026
At Bargains Galore, we want you to be satisfied with your purchase. This Refunds & Returns Policy explains when and how products purchased through bargainsgalore.online may be returned, replaced or refunded.
Bargains Galore is operated by Plexus Trading LLC (“Bargains Galore”, “we”, “us” or “our”).
Because we operate a global dropshipping business using third-party suppliers and fulfilment partners, some products may be shipped directly from suppliers or fulfilment centres located in different countries.
Please read this policy carefully before making a purchase.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
1. Our Returns Commitment
Subject to the terms of this policy and applicable law, we may offer refunds, replacements or returns where:
- You received the wrong product;
- The product is defective;
- The product arrived damaged;
- The product is materially different from its description;
- The product is missing from your order;
- The product is otherwise eligible for a return under applicable law; or
- We otherwise agree to provide a refund or replacement.
Certain products may be subject to specific return conditions.
2. Change-of-Mind Returns
Where permitted by applicable law, Bargains Galore may accept returns for eligible products where a customer has simply changed their mind.
Change-of-mind returns are not automatically available for every product or every country.
Where a change-of-mind return is offered, the product must generally:
- Be unused;
- Be in its original condition;
- Be in its original packaging where reasonably possible;
- Not have been damaged or altered;
- Include all accessories, manuals and components;
- Be returned within the applicable return period; and
- Meet any product-specific return requirements.
Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by law.
3. Return Period
Unless otherwise stated on the relevant product listing or required by applicable law, eligible return requests should generally be submitted within:
30 days of the date the product was delivered.
The applicable return period may differ for particular products, promotions or jurisdictions.
Where applicable law provides a longer or different mandatory return period, that legal requirement will apply.
Customers should contact us as soon as possible after discovering a problem with a product.
4. Defective Products
If a product is defective or does not function as reasonably expected, please contact us.
Depending on the circumstances, we may offer:
- A replacement;
- A repair where appropriate;
- A partial refund;
- A full refund; or
- Another remedy required by applicable law.
We may ask for photographs, videos or other information to help determine the nature of the defect.
Nothing in this policy limits any mandatory statutory rights relating to defective products.
5. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
To assist with a damage claim, please provide:
- Your order number;
- Your name;
- Photographs of the shipping package;
- Photographs of the shipping label;
- Photographs of the damaged product;
- Photographs showing the extent of the damage; and
- A description of the damage.
Where possible, retain the original packaging until the claim has been resolved.
We may use the information you provide to investigate the matter with our supplier, fulfilment provider or shipping carrier.
6. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us.
We may request photographs showing:
- The product received;
- Product packaging;
- Shipping label;
- Order information; and
- Any identifying product numbers or labels.
Where the error is confirmed, we may provide an appropriate remedy, which may include:
- Replacement of the correct product;
- Refund;
- Return instructions; or
- Another appropriate remedy.
We will not require you to pay additional costs resulting from an error caused by us or our fulfilment partners, except where permitted by applicable law.
7. Missing Items
If an order contains multiple products and one or more products are missing, please contact us.
Because products may be shipped separately under our dropshipping model, check your tracking information before reporting an item as missing.
A single order may arrive in multiple packages at different times.
If tracking confirms that an item was not shipped or was lost in transit, we will investigate and provide an appropriate resolution in accordance with this policy and applicable law.
8. Products That Arrive Separately
Products purchased in the same order may be fulfilled by different suppliers.
As a result, you may receive:
- Multiple packages;
- Different tracking numbers;
- Packages on different dates; or
- Products from different shipping locations.
Please do not assume that an order is incomplete simply because some products arrive before others.
Check your available tracking information before contacting us regarding missing products.
9. Change-of-Mind Return Requirements
Where change-of-mind returns are available, returned products should generally be:
- Unused;
- Unworn;
- Unwashed;
- Unaltered;
- In saleable condition;
- Returned with original accessories;
- Returned with original packaging where reasonably possible; and
- Free from damage caused after delivery.
Products that have been used, altered, damaged or otherwise rendered unsuitable for resale may not qualify for a change-of-mind refund where applicable law permits us to refuse or reduce the refund.
10. Non-Returnable Products
Certain products may not be eligible for return for hygiene, safety, customisation or other legitimate reasons, subject to applicable law.
Examples may include:
- Personalised or customised products;
- Products made specifically to customer specifications;
- Certain hygiene-sensitive products;
- Products that cannot reasonably be returned for health or safety reasons;
- Perishable products;
- Products that have been materially used or consumed;
- Downloadable or digital products where applicable; and
- Products specifically identified as non-returnable on the product page.
This exclusion does not apply where applicable law gives you a mandatory right to return or obtain a remedy.
11. Incorrect Address or Failed Delivery
If an order cannot be delivered because the customer:
- Entered an incorrect address;
- Provided incomplete delivery information;
- Refused delivery;
- Failed to collect the package;
- Failed to respond to a carrier;
- Was unavailable for required delivery arrangements; or
- Otherwise caused the delivery failure,
the customer may be responsible for any additional shipping or reshipping costs where permitted by applicable law.
If the product is returned to the supplier or fulfilment provider, we may offer reshipment or refund options depending on the circumstances.
12. Packages Marked as Delivered
If tracking information indicates that your package was delivered but you cannot locate it, please:
- Check around your property.
- Check with household members.
- Check with neighbours where appropriate.
- Check any secure delivery location.
- Review carrier delivery information.
- Contact the shipping carrier if appropriate.
If the package cannot be located, contact Bargains Galore.
We will make reasonable efforts to investigate the matter.
Where a carrier confirms delivery to the address supplied with the order, the outcome may depend on the available evidence, carrier information and applicable law.
13. Lost Packages
If your package appears to have been lost during transit, please contact us.
We may investigate the shipment with:
- The supplier;
- Fulfilment provider;
- Shipping carrier;
- Logistics provider; or
- Other relevant service provider.
If the shipment is confirmed to be lost, we will determine an appropriate remedy in accordance with applicable law and this policy.
Depending on the circumstances, the remedy may include:
- Replacement;
- Reshipment;
- Refund; or
- Another legally required remedy.
14. Customs, Duties and Import Charges
Customers may be responsible for customs duties, import taxes, VAT, GST, brokerage charges and other fees imposed by the destination country.
A customer’s refusal to pay legally applicable customs or import charges does not automatically create an entitlement to a refund.
Where a parcel is returned to the supplier because the customer refused to pay applicable import charges, the available refund or reshipment options will depend on the circumstances and applicable law.
15. Return Shipping Costs
For eligible returns caused by:
- A defective product;
- A damaged product;
- An incorrect product;
- A product materially different from its description; or
- Another issue for which Bargains Galore is responsible,
we will determine whether return shipping costs should be covered or reimbursed, subject to applicable law.
For voluntary change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated or required by law.
16. Return Authorisation
Do not automatically send products back to the address shown on the shipping package.
Because Bargains Galore uses third-party suppliers and fulfilment partners, the return address may vary depending on the product.
You must contact us before returning a product.
We will provide return instructions where a return is authorised.
Products returned without prior authorisation may experience delays in processing and may not be eligible for a refund where permitted by law.
17. How to Request a Return
To request a return, refund or replacement, contact Bargains Galore through the contact information provided on our Website.
Please include:
Order information
- Full name;
- Order number;
- Email address used to place the order;
- Product name;
- Date of purchase.
Reason for the request
- Defective;
- Damaged;
- Incorrect product;
- Missing item;
- Not as described;
- Change of mind, where applicable; or
- Other reason.
Supporting information
Where relevant, include:
- Photographs;
- Videos;
- Product packaging photographs;
- Shipping-label photographs;
- Tracking information; and
- Any other information reasonably necessary to assess the request.
Providing complete information can significantly speed up the review process.
18. Return Assessment
Once we receive your request, we may review:
- The order details;
- Product information;
- Shipping information;
- Tracking information;
- Photographs or videos;
- Supplier information;
- Carrier information;
- The reason for the return; and
- Applicable legal requirements.
We may contact you for additional information where reasonably necessary.
We will then determine the appropriate resolution.
19. Return Instructions
If a return is approved, we will provide instructions regarding:
- Where to send the product;
- How to package the product;
- Any required return documentation;
- Whether a return shipping label will be provided; and
- Any applicable return deadline.
Return products securely to minimise the risk of damage during transit.
Customers should retain proof of postage and tracking information where applicable.
20. Refund Processing
Once a refund is approved, we will generally initiate the refund through the original payment method used for the transaction, where technically possible.
The time required for the refund to appear in your account may depend on:
- Your payment provider;
- Your bank;
- Card issuer;
- Currency conversion;
- Payment processing procedures; and
- Other financial institutions.
Bargains Galore does not control the processing time of your bank or payment provider.
21. Partial Refunds
In certain circumstances, a partial refund may be appropriate.
Examples may include:
- A minor defect;
- Minor cosmetic damage;
- A product that remains usable despite a non-material issue;
- An agreed resolution with the customer; or
- Circumstances where applicable law permits a price reduction rather than a full refund.
Any partial refund will be assessed on the circumstances of the individual case and applicable law.
22. Replacement Products
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability depends on:
- Product availability;
- Supplier inventory;
- Destination;
- Shipping restrictions;
- Supplier fulfilment capabilities; and
- Other relevant circumstances.
If a replacement is unavailable, we may provide another appropriate remedy.
23. Exchanges
Because Bargains Galore operates through third-party suppliers and fulfilment partners, we do not generally offer traditional product exchanges.
If you require a different product, colour, size or variant, you may need to return the original product where eligible and place a new order.
Where applicable law provides an exchange or other remedy, those legal rights will apply.
24. Sale Items and Promotional Products
Unless otherwise stated, products purchased during sales or promotional periods are subject to the same return conditions as regular-priced products.
Discounted or promotional products may have specific return conditions disclosed at the time of purchase.
Mandatory consumer rights are not affected by sale or promotional pricing.
25. Gift Purchases
If a product was purchased as a gift, any refund will generally be issued to the original purchaser and original payment method unless applicable law requires otherwise.
Gift recipients may contact us regarding defective, damaged or incorrect products.
26. Refunds for Shipping Charges
Where a refund is approved, the treatment of shipping charges will depend on:
- The reason for the refund;
- The shipping service purchased;
- Whether the issue was caused by us or a fulfilment partner;
- The applicable return terms; and
- Mandatory consumer protection laws.
For voluntary change-of-mind returns, original shipping charges may not be refundable where permitted by law.
27. Refunds for Cancelled Orders
If Bargains Galore cancels an order before fulfilment or dispatch, we will generally refund amounts paid for the cancelled order.
Cancellation may occur because of:
- Product unavailability;
- Supplier issues;
- Pricing errors;
- Shipping restrictions;
- Payment problems;
- Fraud concerns;
- Technical errors; or
- Other legitimate circumstances.
Refunds will be processed through the original payment method where reasonably possible.
28. Order Cancellation by Customers
If you wish to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfilment or been dispatched.
However, once an order has been processed, fulfilled or shipped, cancellation may no longer be possible.
If cancellation is no longer possible, the order may need to be handled under the applicable return provisions of this policy.
Nothing in this section limits cancellation rights that may apply under mandatory consumer laws.
29. Fraudulent or Abusive Refund Requests
Bargains Galore reserves the right to investigate refund and return requests where we reasonably suspect:
- Fraud;
- Abuse of the returns process;
- False claims;
- Repeated unreasonable claims;
- Payment fraud;
- Deliberate damage;
- Misrepresentation;
- Unauthorised chargeback activity; or
- Other improper conduct.
We may request reasonable supporting evidence.
Nothing in this section limits any rights available to consumers under applicable law.
30. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, we encourage customers to contact Bargains Galore so that we can attempt to resolve the issue.
If a chargeback or payment dispute is initiated, we may provide relevant transaction, order, shipping and communication information to the applicable payment processor or financial institution as permitted by law.
Initiating a chargeback does not automatically guarantee a refund.
31. Consumer Protection Laws
Bargains Galore recognises that consumer protection laws differ between countries, states and territories.
Depending on your location, you may have mandatory rights relating to:
- Defective products;
- Products not matching their description;
- Products that are not fit for purpose;
- Delivery problems;
- Refunds;
- Repairs;
- Replacements;
- Price reductions;
- Contract cancellation; or
- Other consumer remedies.
Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.
32. Australian Consumer Law
Where Australian consumer law applies to a transaction, customers may have rights and consumer guarantees that cannot be excluded.
These rights may include remedies where goods are not of acceptable quality, do not match their description, are not fit for a disclosed purpose or otherwise fail to meet applicable consumer guarantees.
Nothing in this policy is intended to exclude or limit rights available under the Australian Consumer Law or other mandatory Australian legislation.
33. United States Consumer Rights
Customers located in the United States may have rights under applicable federal, state and local consumer protection laws.
These laws may impose requirements concerning refunds, defective merchandise, advertising, warranties and other consumer matters.
Nothing in this policy is intended to waive rights that cannot legally be waived.
34. European Union and United Kingdom Customers
Customers located in the European Union, European Economic Area or United Kingdom may have additional statutory rights relating to online purchases, including, where applicable, statutory cancellation or withdrawal rights and remedies for defective or non-conforming goods.
Where such rights apply, the applicable statutory requirements will prevail over any conflicting provision of this policy.
35. Canada and Other Jurisdictions
Customers in Canada and other countries may have additional consumer rights under applicable federal, provincial, state or local laws.
Where mandatory consumer protections apply, those protections will prevail over conflicting provisions of this policy.
36. Product-Specific Return Conditions
Certain products may have specific return requirements because of their nature, size, perishability, hygiene considerations, customisation or other characteristics.
Where specific return conditions apply, they may be disclosed on the relevant product page or during checkout.
Product-specific conditions will apply to the extent they are consistent with applicable law.
37. Return Timeframes
If a return is approved, we may provide a deadline by which the product must be shipped back.
Customers should follow the return instructions provided with the return authorisation.
If a product is not returned within the specified timeframe, the return request may be affected where permitted by law.
Mandatory statutory return periods are not affected by this provision.
38. Return Condition and Inspection
Returned products may be inspected after receipt.
We may assess:
- Product condition;
- Signs of use;
- Damage;
- Missing accessories;
- Packaging;
- Serial numbers;
- Product authenticity;
- Whether the returned item corresponds to the original order.
This process helps us prevent fraud and correctly process returns.
39. International Returns
International returns may require additional shipping time and may be subject to customs procedures.
Customers returning products internationally may be responsible for following applicable shipping and customs requirements unless we provide alternative instructions.
Do not mark a return shipment as a commercial sale or otherwise misrepresent its contents or value.
Follow any return documentation instructions we provide.
40. Customs Charges on Returns
Where an international return is required, customs duties, taxes or other charges may arise.
Return instructions will identify, where reasonably possible, how customs documentation should be completed.
Customers should not incur unnecessary customs charges because of inaccurate return documentation.
41. Returned-to-Sender Packages
If a returned package is sent to an incorrect address or otherwise fails to reach the designated return location, processing may be delayed.
Customers should retain tracking information until the return has been confirmed as received.
42. Processing Times
We aim to review return and refund requests as promptly as reasonably possible.
However, processing times may vary depending on:
- Supplier response times;
- Shipping times;
- Carrier investigations;
- Product inspections;
- Payment processors;
- International returns;
- Customs procedures; and
- The complexity of the claim.
We will provide updates where reasonably practicable.
43. Refund Method
Where possible, refunds will be made using the same payment method used for the original purchase.
We may be unable to refund a different payment method for security and fraud-prevention reasons.
Where the original payment method is no longer available, we may contact you to determine an appropriate alternative method, subject to applicable law.
44. Currency Conversion
If you purchased a product in a currency that differs from the currency of your bank account, the amount credited by your payment provider may differ slightly from the original transaction amount because of exchange-rate movements or financial institution fees.
Bargains Galore does not control currency conversion rates or foreign transaction fees charged by banks and payment providers.
45. No Unauthorised Returns
Products should not be returned to suppliers, manufacturers, warehouses or other addresses unless Bargains Galore has provided specific return instructions.
Our dropshipping suppliers may use different return addresses from the address shown on your package.
Returning a product to an unauthorised address may result in delays or inability to process the return.
46. How to Contact Us
For all return, refund, replacement or product-related enquiries, please contact Bargains Galore through the contact information provided on our Website.
Please include your order number whenever possible.
Bargains Galore
Operated by: Plexus Trading LLC
Website: www.bargainsgalore.online
47. Changes to This Refunds & Returns Policy
We may update this Refunds & Returns Policy from time to time to reflect changes to:
- Our business;
- Products;
- Suppliers;
- Fulfilment arrangements;
- Payment providers;
- Applicable laws;
- Consumer protection requirements; or
- Our operational procedures.
The updated policy will be posted on bargainsgalore.online with a revised effective date.
The version applicable to your purchase will generally be the version in effect at the time of the relevant transaction, subject to applicable law.
48. Final Statement
Bargains Galore is committed to treating customers fairly and resolving legitimate product, return and refund issues in a reasonable manner.
Because we serve customers internationally, the specific rights available to you may depend on the laws applicable to your location and transaction.
Nothing in this policy is intended to remove or reduce any mandatory legal rights or consumer protections.
Bargains Galore
Operated by Plexus Trading LLC
Great Products. Exceptional Prices. Delivered Worldwide.